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Shipping Policy

Once placed your order please allow 2/3 days processing time (varies & excludes weekends)

  • UK - DPD Next day delivery (order by 2pm) - £5.00 //  DPD Saturday delivery by 12pm (order by friday 2pm) £19.99

  • EU - DPD from 12£ (varies for each country) 

  • UAE - DPD EXPRESS DELIVERY ( 2-4 DAYS) £15 // DPD STANDARD DELIVERY ( 4-7 DAYS) £10.00 

  • USA - DPD EXPRESS DELIVERY (2-4 DAYS) £33.50 // DPD STANDARD DELIVERY (3-6 DAYS) £25.50

Please make sure you choose your destination Country from drop down to avoid delays with your order and pay the right shipping costs. 

By using and purchasing anything from our website you are accepting our policies and terms and conditions.

Once your order has been confirmed, we’re unable to cancel orders. 

Tracking Information:

Once your order has been shipped, a tracking number will be provided to you through Wix.

After receiving the tracking email, tracking activity will become available within 24 hours.

We do not ship on weekends, bank holidays, and in the occurrence of a natural disaster.

Please be sure that your shipping address is correct when placing your order because we will not be liable to replace or refund orders that are lost due to incorrect addresses.

We ship using DPD/Evri/Royal Mail services. Once we send the tracking number and update it on our system along with proof of postage we do not offer refunds or send out new items as we have fulfilled the order on our end. 

We will help you get into contact with courier and file a lost parcel case and once that has been resolved we can either refund or send you new items when they compensate for the lost item.

We advise you to read through our policies and terms and conditions before purchasing an item. 

By using and purchasing anything from our website you are accepting our policies and terms and conditions.

INFORMATION

  • NEED HELP FINDING YOUR SIZE?
    Please use the below table to estimate your sizing. Note that this is not an exact guide but can give a good indication as to which size is most suitable. *if extra info need, please contact by emailing us.
  • HOW TO MEASURE?
    Bust - Measure under the arms at the widest horizontal point around the bust. Bra - Measure under the bust area. Waist - Measure around the centre of the waist. Hips - Measure with both fit together around the widest part of the hips. ​
  • When will I receive my order?
    If we have your order in stock we ship it out to you same day or in few days. Just in case we get sold out of your item in store, we receive it back “7-20” days then we will ship it out to you the day is back in stock. (We will always email and notify you in that case.) If you need your order to be shipped fast or overnight please contact us and we will help you to do so.
  • Why did I not receive a confirmation email after placing an order?
    If you do not receive an email from us within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly. If you are still unable to locate the confirmation email for your order, please contact our Customer Care team by emailing us montaltostore@outlook.com
  • What are the final SALE items?
    All items on sale can not be returned for refund.
  • Do you ship worldwide?
    Yes, We ship all over the world. Just buy and enjoy our great service, we ship direct to your door. If it happens that the courier company advise us that your address is located in a remote area which is divided into areas according to your zip code, an extra fee will be requested to cover the additional shipping fee. Unfortunately our system cannot determine the amount or whether the address of the customer is in a remote area when collecting the freight. We are only advised when it’s ready to ship. The customer will be contacted through email to inform them about this situation.

Payment method accepted

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©2023 by Montalto.

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